Privacy Policy

1. Introduction

At TM Textiles, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, products, and services. By using our services, you agree to the practices described in this policy.

2. Who We Are

TM Textiles is a provider of sustainable and eco-friendly textile solutions. Our primary markets include the Pakistan, USA, Canada, and Europe. For any privacy-related inquiries, please contact us at sales@tmtextiles.com.

3. Scope of This Policy

This policy applies to all personal data collected through our website, email communications, and other customer interactions.

4. Information We Collect

4.1 Personal Information You Provide

We may collect information such as your name, email address, phone number, company details, and billing/shipping addresses when you contact us, request a quote, or place an order.

4.2 Information Collected Automatically

When you visit our website, we may collect technical data such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

4.3 Information from Third Parties

We may receive business-related information from partners or publicly available sources in compliance with applicable laws.

5. How We Use Your Information

5.1 To Provide and Improve Services

We use your data to process orders, provide customer support, and deliver tailored textile solutions.

5.2 Communications and Marketing

We may use your contact details to send updates, promotions, or company news. You may opt out of marketing communications at any time.

5.3 Legal and Compliance Purposes

We may process your information to comply with legal obligations, resolve disputes, and enforce agreements.

6. Legal Bases for Processing (Europe & UK GDPR)

We process personal data under the following lawful bases: consent, contract performance, legal obligations, and legitimate interests.

7. Sharing and Disclosure of Information

7.1 Service Providers and Subprocessors

We may share data with trusted partners who provide IT, payment processing, and delivery services.

7.2 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

7.3 Legal Requirements

We may disclose your data if required by law, regulation, or legal proceedings.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

We use essential, performance, and marketing cookies to improve your browsing experience.

8.2 How to Manage Cookies

You can adjust your browser settings to refuse cookies, but this may affect site functionality.

9. Third-Party Links and Services

Our website may include links to external sites. We are not responsible for the privacy practices of third-party websites.

10. International Data Transfers

If you are located outside the USA, your data may be transferred to and stored in the USA or other countries. We implement safeguards in line with GDPR and other regulations.

11. Data Retention

We retain personal data only as long as necessary to fulfill business purposes or comply with legal requirements.

12. Data Security

We implement industry-standard measures to protect your data against unauthorized access, alteration, or disclosure.

13. Your Rights

13.1 Access, Correction, and Deletion

You have the right to request access to your personal data, correct inaccuracies, or request deletion where applicable.

13.2 Objection and Restriction

You may object to certain processing activities or request restrictions on data use.

13.3 Data Portability

You may request a copy of your personal data in a portable format where applicable.

13.4 How to Exercise Your Rights

To exercise your rights, contact us at sales@tmtextiles.com.

14. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

16. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy, please contact us at: Email: sales@tmtextiles.com

17. Effective Date

This Privacy Policy is effective as of September 2025.